Frequently asked questions

Yes for sure! Midstay’s services are not limited to a certain region. We can manage the relocation process wherever your company and/or employees are based on.

Yes you can. Midstay is about flexibility! We can set up the package per each individual according to their contract and employee benefits.

You bet! We understand every industry and business fierce different challenges, goals, and request to keep running productively, therefore Midstay approach is to offer customize-able services and packages that meet your needs. Whether your company is a high-growth, tech-forward, small or big team, Midstay is able to set and provide you with flexible options to fulfill your requirement list. There will be never a dead alley in our customized packages. Contact us to discuss more of what your company needs at support@midstay.info

There are no contracts that you need to sign. Once you set your packages and make the payment, it means you agree with the terms and conditions of Midstay. 

Yes you can! Again, Midstay packages are fully customizable and flexible. You can do that by sending your request to support@midstay.info

We accept all major credit cards including American Express, China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard, and Visa.  Or by bank transfer if you have a direct contact with our Sales team.

If you have other inquiries feel free to write an email to our dedicated B2B Sales team at support@midstay.info. We’re here to help.

Currently, yes. We plan to open new countries, starting next with Portugal, Mexico, Thailand, Brazil, South Africa, and the Canaria Islands. To be among the first to know when we go live, you can subscribe to our company newsletter or contact our team directly to join the waiting list.

Not yet. We’ve made our interfaces secure and easy to navigate, even from a mobile browser. Our mobile applications are in the making and will be available shortly.

We have more than a thousand members around the globe, and the community keeps increasing every day.

Not at all! We provide services to any remote worker who wants to relocate with ease. It doesn’t matter if you call yourself a digital nomad, expatriate, or slowmad. Midstay is a platform for anyone willing to stay productive while living abroad.

No! You can sign up and use the free Midstay features without entering your credit card details. You must pick a plan and enter your credit card details only to use our premium features.

There’s no contract when you subscribe to a pay-as-you-go, month-to-month, or yearly plan. You can cancel your paid membership at any time without penalty.

As a free member, you will get access to use our services, such as:

• Remote workers around (with limited access)
• Homepooling (with limited access) 
• Access to local meetups & events (with limited access)
• Info about local NGOs, the best spots to work from, art galleries, museums, cinemas, bars, clubs, etc (with limited access)
• Escape Activities, convenience services, etc
• Scooter rental & SIM card 
• Visa and Insurance
• And many more…

As a premium member, you’ll unlock the full power of Midstay’s features and get exclusive discounts to our certified partners.

Absolutely, it’s the law. If you wish to terminate your account, you may request its deletion within your account management page. Upon requesting to delete the account, all content from that account will immediately become inaccessible.

Our Help Center is open from 8 am until 6 pm (GMT+8) through our Live Chat, accessible from the bottom right of your screen. We’re here to help.